Shipping & Delivery Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for delivery timelines and other important details.

1. Order Processing Time

All orders are processed within [Sunday - Friday] of placing the order. Orders are not shipped or delivered on weekends or public holidays.

  • Please note that Order Processing Time (the time it takes us to prepare your order for shipment) is separate from Delivery Time (the time the package is in transit).

2. Estimated Delivery Times

Delivery times are calculated from the moment your order is shipped (i.e., after the processing time). We offer the following delivery estimates:

Region

Estimated Delivery Time

Notes

Inside Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur)

Same-Day or Next-Day

Delivery is typically completed on the same day for orders placed before [10 AM], or on the next business day.

Outside Kathmandu Valley (National Delivery)

2 - 4 Business Days

Delivery time varies based on the specific location, distance, and prevailing weather conditions.

3. Delivery Conditions and Potential Delays

  • Factors Affecting Delivery: The estimated delivery times are based on normal conditions. Delivery to remote areas, severe weather conditions (such as heavy monsoon rains or snow), or unforeseen logistical issues may result in delays. We will notify you of any significant delays.

  • Tracking: You will receive a Shipment Confirmation email containing tracking information once your order has shipped.

  • Delivery Attempts: Our delivery partners will typically make [two] attempts to deliver your package. If the customer is unavailable, the package may be held at a local hub for pickup or returned to us. Additional shipping fees may apply for re-delivery.

  • Damages: Please send an email to [email protected] as soon as possible with your order number and pictures of the damage, or send the image to 9709197906 on WhatApp.

4. Customer Service

For any questions about your order or shipping, please contact us at: